To preserve the integrity and image of our hotel and ensure that all of our guests are comfortable and feel secure, we have set the following guidelines for all registered guests.

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• The hotel will not be responsible for any loss, damage, broken, or dirty to guest’s vehicles or any belongings inside the vehicles.

• The hotel will not be responsible for any valuables in the room loss as safety depositboxes are provided for your convenience in your room.

• Guests are responsible for any broken or dirty stains caused to their allocated rooms, furnishings, utensils & equipment in the room and the hotel is allowed to deduct and add further bills according to the damages done. HK assess

• The well-being of guests, the hotel has the right to access the guest rooms even if *DND* is on to check on the guests' well-being and cleanliness & hygiene of the room to ensure that the upcoming guests will be satisfied with their room upon check-in.

• Smoking is strictly prohibited within the premises including e-cigarettes, cigarettes, cannabis, or any other illegal drugs in the room and hallway. FINE 3,000 BAHT per incident

• The loss of a keycard or not returning a keycard upon check-out is 200 Baht per card.

 

Any verbal, physical, or sexual harassment of our staff or visitors is not tolerated on our property. We make an effort to address customer harassment concerns by additional sincere conversations. We reserve the right to exclude anybody from our hotel in the event of malicious complaints, unfounded allegations, or unsuccessful resolutions. We shall also take action to notify our legal consultants and the local police about the situation.

 

• Verbal harassment, such as name-calling, derogatory comments, jokes or slurs, and unwelcome sexual advances, invitations, or comments;

• Visual harassment, such as derogatory posters, cartoons, drawings, and gestures; vandalism

• Physical harassment/attacks, such as punching, patting, pinching, touching, blocking normal movements, pushing, and others which interfere with their work;

• Threats or demands to submit to sexual requests.

• Damages done to the property such as arson or other damages, or vandalism within the property that requires cleaning/repair bills will be demanded from guests or legal actions will be taken.

• Intimidating behaviors such as threats and demands that are unjust.

• Restrictive behavior (refusal to leave when asked to, staying put, confinement)

*including long phone calls

False accusations and leaving unjust or inappropriate reviews that do not portray the correct image of the hotel. We reserve the right to take legal action against you under the Defamation Act.

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Damage policy

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A security deposit of 1000 THB in cash or Pre-authorization via credit card is mandatory upon check-in and will be reimbursed following a room inspection at check-out. 500 baht for Dormitories.
Security Deposit refund period for the same card : 7-30 days after check-out.